Frequently Asked Questions
Everything you need to know about your Scarpa experience
How do I determine the right size for my shoes?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers and dress shoes.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the protective film on the soles is intact to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for guaranteed 2-day delivery.
Do you offer international shipping?
Yes, Scarpa ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How should I care for my leather products?
To maintain the longevity of your leather, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every 3-6 months.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.